Support
Email-only for now. Write to hello@duckk.org — we read every message and reply quickly.
Contact us
Email is the fastest way to reach us
Clicking the email opens your mail app. Copy works offline too.
Please include in your email
- Your account email or waitlist phone (E.164)
- API key prefix (first 8 characters) or billing reference
- Model name, timestamp and request ID if it’s an API issue
- Screenshot or exact error message
Response time
We aim to reply within 24 hours on business days. Billing issues are prioritized.
Hours
Mon–Fri, 9am–6pm EAT / WAT / CAT. Messages outside hours are queued for next business day.
Languages
We support English and French — write in either, we’ll answer in the same language.
hello@duckk.org
Duckk, Inc.
Before you write — quick help
Most answers are already here. Billing gets its own section.
Billing & Local payments
M-Pesa, Mobile Money, card top-ups, bonus credit and refunds — the #1 topic in Africa.
See billing FAQAPI & Integration
Base URL, auth, streaming, rate limits and error codes — one OpenAI-compatible endpoint.
See FAQAccount & General
Waitlist, API keys, model access and availability across 15+ countries.
See FAQFrequently asked questions
Grouped by topic — with Billing first.
Billing & Local payments
API & Integration
Account & General
Still need help?
Email is the only channel for now — we read everything. For privacy or DPA requests, same address.